Customer Support

INFO FOR DOMESTIC / US CUSTOMERS: * Unless otherwise requested, we ship via USPS Priority * We will send you an email with your Delivery Confirmation number when we've shipped your order. We ship within 7 business days, though Delivery Confirmation is included for all US orders. * We are happy to do expedited shipping w/in the US via FedEx or USPS. Though larger orders may be a bit more the general prices are: FedEx: 2Day shipping for $16-$20 FedEx: Express Saver shipping for $14-$17 USPS Express (Overnight to most areas) $30 INFO FOR INTERNATIONAL CUSTOMERS: 1) We gladly ship anywhere in the world! 2) International orders are shipped via First Class International (USPS) which at this time, offers no tracking. We cannot be held responsible for packages that are lost once they leave the US. However if you would like an upgrade to Priority or Global International please feel free to inquire about the costs. We will only charge for the actual postage, but be aware that the USPS pricing for our shipping tubes starts at $24 US. 3) Please note: International customers are responsible for any and/or all Customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed. Most country's Customs agencies open and/or assess fees to a random selection of packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and we are not responsible for those charges. For any additional information please refer to your local customs agency. Refunds and Exchanges Should you unfortunately require a refund: 1) Returns and/or exchanges are processed on a case-by-case-basis and are available for damaged goods due to shipping only. - If SweatSTR arrives damaged, we will ask you to take a photograph and return it to us in the original packing if at all possible. Exchanges on damaged items must be returned within 7 days of arrival. 2) Returns will not be accepted due to customs taxes, fees or duties. 3) All return shipping fees and postage costs are the responsibility of the customer. Additional Policies and FAQs If you are interested in a quantity of more than one of any of the items in my shop, or a bulk order (5 or more prints or posters, subject to a 10% or higher discount) please just let us know and we can create a custom listing for you.